At Assia, we are committed to ensuring customer
satisfaction. If you are not completely satisfied with your purchase, our
return and exchange policy provide options to address your concerns. Please
read the details below carefully.
Eligibility for Returns and Exchanges
- Timeframe:
- Returns
or exchanges must be requested within 30 days of receiving the
item.
- Condition
of Items:
- Items
must be unused, undamaged, and in their original packaging.
- All
original labels, tags, and accessories must be intact.
- Proof
of Purchase:
- A
valid receipt or order confirmation is required to process any return or
exchange request.
Non-Returnable Items
The following items are not eligible for return or
exchange:
- Electrical
components once installed or tested.
- Custom
or special-order spare parts.
- Items
marked as “final sale” or “non-returnable.”
How to Initiate a Return or Exchange
- Contact
Us:
- Email:
support@assia.in
- Phone:
+91 9650385048
- Provide
Information:
- Order
number.
- Details
of the issue or reason for return/exchange.
- Shipping
Instructions:
- If
approved, you will receive instructions on how and where to return the
item.
Refund Policy
- Refunds
will be processed to the original payment method.
- Once
the returned item is inspected and approved, refunds will be issued within
7-10 business days.
- Shipping
charges are non-refundable unless the return is due to our error (e.g.,
wrong or defective item sent).
Exchange Policy
- Exchanges
are subject to the availability of the requested item.
- If
the item is unavailable, you may choose to receive a refund or store
credit.
Return Shipping Costs
- Customers
are responsible for return shipping costs, except for cases involving
defective or incorrect items.
- For
approved warranty claims, return shipping costs may be reimbursed.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact
us within 7 days of delivery.
- Provide
photos of the damage or defect along with the order details.
- We
will arrange for a replacement or issue a refund after reviewing your
claim.
For any questions or concerns about this policy, please
contact us:
- Email:
support@assia.in
- Phone:
+91 9650385048
Thank you for choosing Assia. We appreciate your
business!